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Bank of Scotland, Lloyds, and Halifax Experience Online Banking Outages

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EDITORS NOTES: Three major UK banks — Lloyds Bank, Halifax, and Bank of Scotland, all owned by Lloyds Banking Group — all had their online banking go down on Thursday. According to The Scotsman, nearly 3,000 customers of the three banks had the experience of “the message ‘not available’ or simply ‘n/a’ popped up for most users when trying to log on or check their balances.” The issue now seems resolved, and there is no information on what caused this outage, but it is yet another example of the dangers we, as a society, face when access to all our money is wrapped up in internet-based technology. Without physical assets of value, a simple internet issue could cause irreparable harm. This is why so many people are still diversifying with physical assets like non-Fungible gold and silver in these modern times. 

Thousands of banking customers across the UK were unable to access their accounts via mobile app or online.

Three leading UK banks experienced online outages this morning, locking thousands of customers out of digital accounts and apps.

Lloyds Bank, Halifax, and Bank of Scotland, all went down at around 6.30am, leaving thousands of customers locked out.

When combined, the three banks are responsible for the finances of a collective 18 million customers across the UK.

All three of the banks are owned by Lloyds Banking Group.

Here is all you need to know about the online banking problems at Lloyds Bank, Halifax, and Bank of Scotland today.

Why does my online banking say n/a?

Each bank experienced issues for hundreds of their users, seemingly across the whole of the UK.

Nearly 700 people reported issues with Bank of Scotland on Downdetector today, with the majority of problems found in Glasgow.

Bank of Scotland customers in other areas of the UK seem to be largely unaffected.

A further 981 reported not being able to access Halifax’s services, while over 1,000 people said they couldn’t get into their Lloyds accounts.

The problems for Halifax and Lloyds occurred in London, Hull, and Cardiff, as well as other locations across the country,

The message ‘not available’ or simply ‘n/a’ popped up for most users when trying to log on or check their balances.

For others, some accounts were shown to temporarily have no money in both savings and current accounts.

Many customers feared that this meant their funds had disappeared, but the banks were all quick to reassure users that this was not the case.

What caused the online banking problems for Bank of Scotland, Lloyds, and Halifax?

It’s not yet clear what caused the outage, but it seems the banks have resolved it now.

The problems were experienced the most with mobile banking apps.

Lloyds Bank acknowledged the problem on Twitter, when various customers aired their frustrations publicly.

"We know some of you are having issues with Internet Banking,” the bank wrote. “We're sorry for this, and we're working to have it back to normal soon."

On October 2nd, the Lloyds Banking Group announced they were working on Internet Banking doing routine maintenance and the services would be down during that time.

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All articles are provided as a third party analysis and do not necessarily reflect the explicit views of GSI Exchange and should not be construed as financial advice.

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