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While you wait for your promo code to arrive, we invite you to browse through our FAQs so you can familiarize yourself with our array of services.

Shipping

How will my precious metals be packaged?

We take caution to ensure that all packages are carefully and discreetly wrapped. All products are packaged in a box within a box.

How much does shipping cost?

Shipping is determined by several factors, including the weight and value of your order. Though shipping charges will vary, they will be fully disclosed at the time your order is confirmed so there will be no surprises.

How is my order shipped, and what are other shipping options?

We typically ship either USPS Express Mail or Registered Insured depending on the weight of the package. All shipments require signature on delivery.

Where does GSI Exchange ship to?

Anywhere in the United States and some locations in Canada.

When will I receive my order?

Orders paid by check or credit card will not ship for at least twelve (12) business days after receipt of payment. Orders paid by bank wire may be shipped sooner, depending on current availability and inventory. Shipping times are affected by many factors outside of GSI Exchange’s control and may change at GSI Exchange’s discretion and without prior notice to customers or potential customers.

Can GSI Exchange store my precious metals instead?

We can arrange industry leading pricing on third party storage for certain products. Speak to your Account Executive for details and prices.

Investment

Do I have to be a collector to invest in gold?

Most of our clients are not collectors. However, we find that some investors become interested in coin collecting both as a hobby and as an additional means of diversifying their assets. There is an undeniable thrill in owning a coin that may have circulated in Biblical times or was recovered from a Civil War shipwreck. GSI Exchange’s in-house numismatists can assist you with starting or adding to a coin collection.

Should I buy gold coins or gold stocks?

There are times when some investors may choose to own stock in mining companies instead of physical metals. It’s important to weigh the potential risks involved with buying shares in a company instead of the actual physical asset itself. As a sector, mining stocks have significantly underperformed over the last ten years when compared to physical metals.

Should I buy gold, silver, platinum, or palladium?

There are a variety of options available for you to invest in, such as bullion, semi-numismatic, and rare coins all of which GSI Exchange specialize in. GSI Exchange strongly believes that diversification is important to having a strong investment portfolio.

How much should I invest into precious metals?

GSI Exchange recommends investing 10-20% of your wealth into precious metals. Others may recommend various amounts. However, it will be best to consult with your certified financial advisor and/or account if you wish to invest more than the percentage we recommend. For more information about investing in precious metals, call a GSI Exchange Account Executive today!

Are there any risks in investing in rare coins and other precious metals?

Precious metals and coin investments are not for everyone and involve risks. Although precious metals have always retained value, such markets are unregulated, speculative, and constantly changing. Therefore, GSI Exchange doesn’t guarantee that coins or metals purchased may be sold back at a profit. As an investor or a collector, we encourage you to educate yourself of the risks, prices, and policies regarding purchase of precious metals.

Can I buy gold or other precious metals at “spot price?”

Typically not. The spot price of gold is an international indicator that changes constantly. It’s not too dissimilar from the price of a barrel of oil. Though movements in the price of oil do affect gas prices, the price a consumer actually pays at the gas pump to fill up a car includes manufacturing and availability premiums. The relationship between gold or silver spot prices and the final cost of a bar or coin is similar to the oil/gasoline comparison. Often times precious metals products will be discussed in terms of their relationship to spot. For example, a buyer might get a quote of “$20 over spot” to buy a gold bar. As such, all precious metals product have two components to their value: The spot price (or “melt” value) and the premium. Those premiums range from as low as a percent or two, all the way up to millions of dollars per ounce for the rarest coins! So in the end, buyers can often purchase products at prices very close to spot, but all products carry some premium. Otherwise we would all just melt them down into big blobs of gold!

Accounts

How do I create an account on GSIExchange.com?

To create an online account in which you’ll be able to request information, receive newsletters, etc., there is a gold “Login/Register” button at the very top of GSI Exchange’s website. Simply click on the “Register Now” button and follow the steps given.

How does GSI Exchange handle my personal information?

Upon the creation of a GSI Exchange Website account, registration forms and order forms used to request information, products and services on GSI Exchange’s site may require you to give us your contact information (i.e., name and email address) and demographic information (i.e., zip code and state). We use this contact information from the registration and/or form to send you information about our company at your request. Your contact information is also used to contact you when necessary for additional information or to process or fulfill your request. Demographic and profile data may also be collected. We use this data to help us improve the Web site and our product and service offering.

You may also request a copy of our Information-Sharing Disclosure by calling the toll-free number 1-800-474-9159.

What are the benefits of having a GSI Exchange account?

Having a GSI Exchangegold.com account helps ensure your access to the latest in industry and market news, as well as helping you organize your purchase requests and wish-list items.

I receive too many unwanted emails from GSI Exchange.
If we send you an email, it will contain an opt-out link, which you can click to have your name removed from our email list. You may also opt-out of allowing us to provide your name to third parties for direct marketing purposes by contacting us by phone or mail.

IRAs

What is an IRA?

Individual Retirement Account, or IRA, provides either a tax-deferred or tax-free way of saving for retirement. There are many different types of accounts within the world of IRAs, depending on the financial goals and situations of each individual.

Can I add precious metals to my IRA?

Yes you can. We process thousands of new IRA accounts each year, placing physical gold and silver into IRAs for our clients.

How do I open a Gold IRA?

You can choose to contact a custodian of your choice to open a gold IRA, or we can assist you in the process, which typically takes about 20 minutes to complete.

Can I take physical possession of my IRA metals?

Most IRA metals are stored at third party depositories. GSI Exchange recommends consulting a tax professional as each person has a unique financial situation, which will determine the answer to the question being asked. As we are not tax professionals, we cannot advise you the right answer. However, note that precious metals IRAs, just like traditional IRAs, may trigger various tax actions or offer specific tax advantages based on your age, the value of your account and the duration of your holdings.

Returns

What is GSI Exchange’s return policy?

All bullion and semi-numismatic orders are final upon confirmation, and no refunds are available on bullion and semi-numismatic items. Refunds will not be issued under any circumstances except where expressly guaranteed by individual state law and in accordance with specific provisions thereof. Customers purchasing certified coins can take advantage of our fourteen-day refund policy. Please consult our risk disclosure for details.
I received the wrong item, or item is lost or damaged.

Lost or damaged shipments may be replaced at GSI Exchange’s discretion either by replacing the order as originally confirmed, or by refunding the customer’s purchase price. Refusal to accept packages or returning packages to GSI Exchange does not entitle customer to a refund. Any discrepancies in the deliveries must be reported to GSI Exchange within five (5) days of receipt of the package, and all original packing materials must be retained and reasonably intact. After the expiration of five (5) days from the day the packages are received, GSI Exchange assumes all deliveries were received as ordered and will not address discrepancies.

Tax & Liabilities

Does GSI Exchange report my purchase(s) to the IRS?

No. There is no mandatory reporting of precious metals purchases unless paid in cash or cash-like instruments (such as money orders). There are some products that will trigger reporting when sold to GSI Exchange. Please consult your tax professional for details.

Do I pay taxes on the precious metals I sell on GSI Exchange? How much are the taxes on the items?

US law dictates that investment gains must be reported to the IRS. There are some bullion products that require us to file a 1099 reporting form when liquidated.

Other concerns regarding taxes and liabilities.

We never give tax advice. Questions of tax liability and benefits are complicated and should be directed to your certified accountant. Though there may be tax benefits assigned to precious metals ownership, and certain products offered may fall under different reporting requirements than others, GSI Exchange makes no guarantees express or otherwise as to the tax benefits of owning any product at any time.

Buying from & Selling to GSI Exchange

Who can buy from GSI Exchange?

We provide gold to private investors, investor groups, institutions, and other precious metals companies.

Is there a minimum order?

We typically ask that orders be at least $5000 in value. This minimum order size does change with transaction volume and may be higher or lower at any given time.

Is there a maximum order?

No there is not. Some larger orders may take more time to ship. Please consult with your Account Executive for details.

What types of payments does GSI Exchange accept?

GSI Exchange accepts payment through bank wire, personal check, or credit card for purchases of semi-numismatic and certified coins. We do not take cash or money order. GSI Exchange does not charge any additional fees for credit card use, but may offer cash discounts in certain situations. Bullion orders may only be paid via bank wire or personal check, and prices on bullion will not be locked in until payment is received and a recorded telephone confirmation is conducted. We request that all orders over $100,000 be satisfied by bank wire, and we may place dollar amount limitations on certain payment methods.

Does GSI Exchange back order items?

From time to time we experience delays in receiving products from vaults and other wholesalers. In these instances, GSI Exchange may choose to backorder an item. Backordered items typically ship within one week of their original projected ship date.

Can I make changes or cancel my order after it has been placed?

Typically, orders not paid within the allotted time period will be cancelled, and all bullion and semi-numismatic orders are final upon confirmation. GSI Exchange extends the right to all first-time customers to cancel certified coin transactions at any time for any reason up to seven (7) calendar days after the date on which the transaction was confirmed. However, all second and subsequent certified coin orders are final on completion of a tape-recorded confirmation.

Can I trade a product for another?

We do not recommend trading one product for another, because in such transactions the customer pays the bid/ask spread on both the original product purchased and the product for which the trade was conducted. No one can know with certainty that any product will outperform another product. GSI Exchange may, at our discretion, help customers facilitate a trade from one product to another. In such transactions, customers should educate themselves about all consequences of such transactions.

Can I sell back coins and/or other precious metals previously purchased from GSI Exchange?

Yes. GSI Exchange offers to buy back all the coins we have sold at then current bid prices, and without any liquidation fees. Should you choose to sell the coins you purchased from us, we would appreciate the opportunity to offer you our bid (buyback) price for your coins.

How and where should I send metals I’d like GSI Exchange to liquidate for me?

You may mail your packages to GSI Exchange at 5023 N. Parkway Calabasas, Calabasas CA 91302 via registered and insured US Mail. Such packages should be independently insured through the mail carrier you use, and GSI Exchange doesn’t take responsibilities for any packages until signed for by a GSI Exchange employee. Packages being mailed should show no reference to the coins or precious metal in any way. Do not tell carrier or post office personnel what you are shipping. For further details, speak with your Account Executive.