FAQs
Shipping
We take caution to ensure that all packages are carefully and discreetly wrapped. All products are packaged in a box within a box.
Shipping is determined by several factors, including the weight and value of your order. Though shipping charges will vary, they will be fully disclosed at the time your order is confirmed so there will be no surprises.
We typically ship either USPS Express Mail or Registered Insured depending on the weight of the package, in select situations we might also use UPS or FED-EX as well. All shipments require signature on delivery.
Anywhere in the United States.
Orders paid by check or credit card will not ship for at least twelve (12) business days after receipt of payment. Orders paid by bank wire may be shipped sooner (5-9 business days), these timeframes may vary depending on current availability and inventory. Shipping times may also be affected by many factors outside of GSI Exchange’s control and may change at GSI Exchange’s discretion and without prior notice to customers or potential customers.
We can arrange industry leading pricing on third party storage for certain products. Speak to your Account Executive for details and prices.
Accounts
To create an online account in which you’ll be able to request information, receive newsletters, etc., you must place an order through GSIExchange.com. Once your order is placed your account information will be automatically generated and emailed to you.
Upon the creation of a GSI Exchange Website account, registration forms and order forms used to request information, products and services on GSI Exchange’s site may require you to give us your contact information (i.e., name and email address) and demographic information (i.e., zip code and state). We use this contact information from the registration and/or form to send you information about our company at your request. Your contact information is also used to contact you when necessary for additional information or to process or fulfill your request. Demographic and profile data may also be collected. We use this data to help us improve the Web site and our product and service offering.
You may also request a copy of our Information-Sharing Disclosure by calling the toll-free number 1-800-474-9159.
Having a GSI Exchange.com account helps ensure your access to the latest in industry and market news, as well as helping you organize your purchase requests and wish-list items.
If we send you an email, it will contain an opt-out link, which you can click to have your name removed from our email list. You may also opt-out of allowing us to provide your name to third parties for direct marketing purposes by contacting us by phone or mail.
IRAs
Individual Retirement Account, or IRA, provides either a tax-deferred or tax-free way of saving for retirement. There are many different types of accounts within the world of IRAs, depending on the financial goals and situations of each individual.
Yes you can. We process thousands of new Gold IRA or Silver IRA accounts each year, placing physical gold and silver into IRAs for our clients.
You can choose to contact a custodian of your choice to open a gold IRA, or we can assist you in the process, which typically takes about 20 minutes to complete.
You can choose to contact a custodian of your choice to open a Silver IRA, or we can assist you in the process, which typically takes about 20 minutes to complete.
Most Gold IRA or Silver IRA metals are stored at third party depositories. GSI Exchange recommends consulting a tax professional as each person has a unique financial situation, which will determine the answer to the question being asked. As we are not tax professionals, we cannot advise you the right answer. However, note that a precious metals IRA, just like traditional IRAs, may trigger various tax actions or offer specific tax advantages based on your age, the value of your account and the duration of your holdings.
Returns
Please check our Client Agreement and Disclosure for return information.
Lost or damaged shipments may be replaced at GSI Exchange’s discretion either by replacing the order as originally confirmed, or by refunding the customer’s purchase price. Refusal to accept packages or returning packages to GSI Exchange does not entitle customer to a refund. Any discrepancies in the deliveries must be reported to GSI Exchange within five (5) days of receipt of the package, and all original packing materials must be retained and reasonably intact. After the expiration of five (5) days from the day the packages are received, GSI Exchange assumes all deliveries were received as ordered and will not address discrepancies.
Tax & Liabilities
No. There is no mandatory reporting of precious metals purchases unless paid in cash or cash-like instruments (such as money orders). There are some products that will trigger reporting when sold to GSI Exchange. Please consult your tax professional for details.
US law dictates that investment gains must be reported to the IRS. There are some bullion products that require us to file a 1099 reporting form when liquidated.
We never give tax advice. Questions of tax liability and benefits are complicated and should be directed to your certified accountant. Though there may be tax benefits assigned to precious metals ownership, and certain products offered may fall under different reporting requirements than others, GSI Exchange makes no guarantees express or otherwise as to the tax benefits of owning any product at any time.
Buying From & Selling to GSI Exchange
We provide gold to private investors, investor groups, institutions, and other precious metals companies. We also offer Gold IRA or Silver IRA investment plan options, including assistance with rollovers to physical possession IRAs.
We typically ask that orders be at least $1500.00 in value. This minimum order size does change with transaction volume and may be higher or lower at any given time.
No, there is not. Some larger orders may take more time to ship. Please consult with your Account Executive for details.
GSI Exchange accepts payment through bank wire or personal check for purchases of semi-numismatic and certified coins. We do not take cash, credit cards, or money order. Bullion orders may only be paid via bank wire or personal check, and prices on bullion will not be locked in until payment is received and our Customer Agreement & Disclosures have been authorized. We request that all orders over $100,000 be satisfied by bank wire, and we may place dollar amount limitations on certain payment methods.
From time to time we experience delays in receiving products from vaults and other wholesalers. In these instances, GSI Exchange may choose to backorder an item. Backordered items typically ship within one week of their original projected ship date.
Typically, orders not paid within the allotted time period will be cancelled, and all bullion and semi-numismatic orders are final upon confirmation. GSI Exchange extends the right to all first-time customers to cancel certified coin transactions at any time for any reason up to seven (7) calendar days after the date on which the transaction was confirmed. However, all second and subsequent certified coin orders are final on completion of a tape-recorded confirmation.
We do not recommend trading one product for another, because in such transactions the customer pays the bid/ask spread on both the original product purchased and the product for which the trade was conducted. No one can know with certainty that any product will outperform another product. GSI Exchange may, at our discretion, help customers facilitate a trade from one product to another. In such transactions, customers should educate themselves about all consequences of such transactions.
Yes. GSI Exchange offers to buy back all the coins we have sold at then current bid prices, and without any liquidation fees. Should you choose to sell the coins you purchased from us, we would appreciate the opportunity to offer you our bid (buyback) price for your coins.
You may mail your packages to GSI Exchange at 4440 PGA Blvd Suite 600, Palm Beach Gardens, FL 33410 via registered and insured US Mail. Such packages should be independently insured through the mail carrier you use, and GSI Exchange doesn’t take responsibilities for any packages until signed for by a GSI Exchange employee. Packages being mailed should show no reference to the coins or precious metal in any way. Do not tell carrier or post office personnel what you are shipping. For further details, speak with your Account Executive.
